Effective Date: 11 February 2016
1. INTRODUCTION
1.1 These Terms and Conditions (“Terms”) govern the provision of print and design services by RH Print Services Ltd, a company registered in England and Wales (company number to be inserted) whose trading address is Suite 2, The Woodhouse, 8 Cooke Street, Bentley, Doncaster, DN5 0BH (“we”, “us”, “our”, “Company”).
1.2 By placing an order with us, whether online, by telephone, email, in person at our premises, or by any other means, you (“Customer”, “you”, “your”) agree to be bound by these Terms.
1.3 These Terms apply to all customers, including businesses and individual consumers.
2. DEFINITIONS
2.1 “Order” means a request by the Customer for the Company to provide Services.
2.2 “Services” means print services, design services, copying services, and any other related services provided by the Company, including but not limited to business cards, brochures, banners, posters, letterheads, flyers, instant printing, and photocopying.
2.3 “Artwork” means any design, image, text, logo, or other creative material provided by the Customer or created by the Company for use in the Services.
2.4 “Business Day” means any day other than Saturday, Sunday, or a public holiday in England.
2.5 “Quote” means a written estimate provided by the Company for the Services.
3. ORDERS AND QUOTES
3.1 All Quotes provided by the Company are valid for 30 days from the date of issue unless otherwise stated.
3.2 A Quote does not constitute an offer. An Order is accepted only when we confirm acceptance in writing or commence work on the Order, whichever occurs first.
3.3 We reserve the right to decline any Order at our discretion.
3.4 The Customer is responsible for ensuring that all information provided in the Order, including quantities, specifications, delivery details, and Artwork, is accurate and complete.
3.5 Any changes to an Order after acceptance may result in additional charges and/or delays. Changes must be requested in writing and are subject to our approval.
4. PRICING AND PAYMENT
4.1 All prices are quoted in British Pounds Sterling (GBP) and are exclusive of VAT unless otherwise stated. VAT will be charged at the prevailing rate.
4.2 Prices are based on the specifications provided at the time of the Quote. Any changes to specifications may result in price adjustments.
4.3 Payment terms are as follows:
Walk-in and instant print services: Payment is due in full before collection.
Business customers (first order): Payment in full in advance or 50% deposit with balance due before dispatch/collection.
Established business customers: Payment terms to be agreed in writing (typically 30 days from invoice date).
4.4 We accept payment by cash, debit card, credit card, bank transfer, and such other methods as we may notify from time to time.
4.5 We reserve the right to charge interest on overdue payments at a rate of 8% per annum above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
4.6 We reserve the right to withhold delivery or collection of completed work until full payment has been received.
5. ARTWORK AND DESIGN SERVICES
5.1 The Customer is responsible for providing Artwork in a suitable format. We will advise on appropriate file formats and specifications.
5.2 If design services are required, these will be charged separately unless included in the Quote.
5.3 The Customer must review and approve all proofs and Artwork before production commences. We will provide digital proofs for approval unless physical proofs are specifically requested and agreed.
5.4 Once Artwork is approved by the Customer, we are not liable for any errors, typos, or quality issues that were present in the approved Artwork.
5.5 If the Customer fails to respond to a proof within 5 Business Days, we may proceed with production based on the last provided proof.
5.6 We reserve the right to refuse to print any Artwork that we deem to be offensive, defamatory, infringing third-party rights, or illegal.
5.7 The Customer warrants that they have the necessary rights, licenses, and permissions to use all Artwork provided and that such Artwork does not infringe any third-party intellectual property rights.
6. INTELLECTUAL PROPERTY
6.1 All intellectual property rights in Artwork created by the Company as part of design services shall vest in the Company until full payment has been received, at which point rights will transfer to the Customer for the agreed use.
6.2 Any Artwork provided by the Customer remains the property of the Customer, but by submitting it, the Customer grants us a license to use, reproduce, and modify it as necessary to fulfil the Order.
6.3 We may retain copies of all Artwork for our records and for the purpose of future Orders unless you specifically request otherwise in writing.
6.4 We reserve the right to display completed work in our portfolio and marketing materials unless the Customer objects in writing.
7. PRODUCTION AND DELIVERY
7.1 Estimated production times are provided in good faith but are not guaranteed. Time is not of the essence unless expressly agreed in writing.
7.2 We will use reasonable endeavours to meet agreed deadlines but shall not be liable for any delay in production or delivery unless caused by our negligence.
7.3 Delivery methods and charges (if applicable) will be confirmed at the time of Order.
7.4 For delivered Orders:
Risk passes to the Customer upon delivery.
The Customer must inspect goods upon delivery and notify us of any damage or shortage within 48 hours.
7.5 For collection Orders:
We will notify the Customer when the Order is ready for collection.
Orders not collected within 30 days may be disposed of, and charges may still apply.
Risk passes to the Customer upon collection.
7.6 If delivery fails due to incorrect address details provided by the Customer or the Customer’s unavailability, re-delivery charges will apply.
8. QUALITY AND SPECIFICATIONS
8.1 We use industry-standard equipment and materials and take reasonable care to ensure high-quality output.
8.2 Slight variations in colour, particularly between screen displays and printed output, are inherent in the printing process and do not constitute a defect.
8.3 A variation of up to 5% in quantity delivered (over or under) is considered acceptable in the printing industry and does not constitute a breach of contract. Charges will be adjusted accordingly.
8.4 We do not guarantee exact colour matching unless a specific Pantone reference is provided and agreed in writing, which may incur additional charges.
8.5 The Customer must inspect all goods and notify us of any defects within 7 days of delivery or collection. After this period, goods are deemed accepted.
9. CANCELLATION AND RETURNS
For Consumer Customers:
9.1 If you are a consumer, you have the right to cancel an Order within 14 days of placing it without giving any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
9.2 The right to cancel does not apply to:
Goods that have been customised or made to your specifications.
Goods that have already been produced or where production has commenced.
9.3 To exercise your right to cancel, you must inform us in writing within the 14-day period.
9.4 If cancellation is accepted, we will refund any payments received, minus any reasonable costs we have incurred.
For Business Customers:
9.5 Business customers may cancel an Order only with our written agreement.
9.6 If we agree to a cancellation, cancellation charges will apply based on work already completed and costs incurred:
Before production commences: 25% of Order value (administration fee).
After production has commenced: Full Order value.
9.7 Orders for instant/while-you-wait printing cannot be cancelled once production has commenced.
Returns:
9.8 Goods may be returned only if they are materially defective or do not conform to the agreed specification through our fault.
9.9 Returns must be made within 7 days of delivery/collection and in unused, saleable condition.
9.10 We do not accept returns for customer errors in approved Artwork or changes in requirements after production.
10. LIABILITY
10.1 Nothing in these Terms excludes or limits our liability for:
Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory rights that cannot be excluded or limited by law.
10.2 Subject to clause 10.1:
Our total liability for any claim arising from a single Order shall not exceed the price paid for that Order.
We shall not be liable for any indirect, consequential, or special losses including loss of profits, loss of business, loss of revenue, or loss of reputation.
10.3 We shall not be liable for any loss or damage arising from:
Errors in Artwork approved by the Customer.
Delays beyond our reasonable control.
Colour variations within industry-acceptable tolerances.
The Customer’s use of the printed materials.
10.4 The Customer shall indemnify and hold us harmless against all claims, damages, and expenses arising from breach of warranty regarding intellectual property rights in Artwork.
Consumer Rights:
10.5 If you are a consumer, these Terms do not affect your statutory rights under the Consumer Rights Act 2015. For advice about your statutory rights, contact your local Citizens Advice Bureau or Trading Standards office.
11. DATA PROTECTION AND PRIVACY
11.1 We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
11.2 Personal data provided will be used solely for the purpose of fulfilling Orders and communicating with customers.
11.3 We will not share personal data with third parties except as necessary to fulfil Orders (e.g., delivery companies) or as required by law.
11.4 For full details of how we process personal data, please refer to our Privacy Policy available on our website.
12. FORCE MAJEURE
12.1 We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, fire, flood, pandemic, strikes, equipment failure, supplier delays, or government restrictions.
12.2 If a force majeure event continues for more than 60 days, either party may terminate the affected Order by written notice.
13. GENERAL PROVISIONS
13.1 Entire Agreement: These Terms constitute the entire agreement between the parties and supersede all prior agreements and understandings.
13.2 Variation: We may update these Terms from time to time. Updated Terms will apply to Orders placed after the date of update.
13.3 Waiver: No waiver of any breach of these Terms shall constitute a waiver of any subsequent breach.
13.4 Severability: If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
13.5 Assignment: We may assign or subcontract our rights and obligations under these Terms. The Customer may not assign their rights without our prior written consent.
13.6 Third Parties: No third party has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
13.7 Governing Law: These Terms are governed by the laws of England and Wales.
13.8 Jurisdiction: The courts of England and Wales have exclusive jurisdiction to settle any dispute arising from these Terms, except that consumers may also bring proceedings in the courts of their home jurisdiction.
14. COMPLAINTS
14.1 If you have a complaint about our Services, please contact us at:
RH Print Services Ltd
Website: https://rhprintservices.com/
01302 260 606
rob@rhprintservices.com
14.2 We will acknowledge complaints within 2 Business Days and aim to resolve them within 14 Business Days.
14.3 If you are a consumer and are not satisfied with our resolution, you may be entitled to refer your complaint to an alternative dispute resolution provider.
Last Updated: 11 February 2026
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